Home Technology Microsoft Teams users get license-free access to Dynamics 365 data

Microsoft Teams users get license-free access to Dynamics 365 data

Microsoft Teams users can now access Dynamics 365 data without the need for licenses for the CRM platform.

Microsoft has already moved in recent months to deepen ties between Dynamics 365 and the team collaboration app; in March, the company added the ability to embed Teams chat into the Dynamics 365 app, while improving access to data from within Teams.

At its Inspire event this week, Microsoft announced that all Teams users will now have access to Dynamics data from within the collaboration app, regardless of whether they have a Dynamics 365 license. Admins will be able to set permission and access rules to restrict access to customer records.

“Dynamics 365 users can now invite anyone in the organization to view and collaborate on customer records right within the flow of a Teams chat or channel,” Jared Spataro, corporate vice president for Microsoft 365, said in a blog post.

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By eliminating the “licensing tax” that had previously held customers back from using the available integration, CRM data can be shared among more employees, he said. That would allow sales and customer service employees to interact with colleagues who don’t routinely use the CRM tool, allowing finance teams to share purchase order and payment details with sales staff, for example.

The announcement “helps to reinforce the growing links that Microsoft is keen to establish between Teams and Dynamics 365,” said Angela Ashenden, principal analyst at CCS Insight. It can also help Dynamics 365 customers drive broader adoption, without the need to invest in additional licenses for casual or irregular users, she said.

Copyright © 2021 IDG Communications, Inc.

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